BYDAZED

Returns & Shipping

How shipping, returns and refunds work at BYDAZED.

/ Returns & Shipping

We ship worldwide and want you to be happy with your order. This page explains how shipping works, and what to do if you need to return something or if something is not right.

Shipping Worldwide

We ship to customers around the world. A flat shipping rate is calculated and clearly shown at checkout before you pay. Free shipping applies automatically once your order reaches a set value in your chosen currency.

Production & Delivery Times

Our items are made to order. Production is estimated at approximately 2–3 business days, after which your order is dispatched. This is an estimate, not a guaranteed timeframe.

Delivery times after dispatch depend on the destination and are not guaranteed.

Customs & Import Duties

For international orders, the destination country may apply customs charges, import duties or local taxes. Where these are charged, they are the responsibility of the recipient. They are separate from the price you pay us and are not collected by us at checkout.

Delivery Address

Please make sure your delivery address is complete and accurate when you order. We cannot be held responsible for delays or failed deliveries caused by an incorrect or incomplete address. This does not remove any statutory rights you may have.

If Something Is Wrong With Your Order

If your order arrives damaged or faulty, or you receive an item that is different from what you ordered, please contact us as soon as possible at [email protected]. Please include your order number, your name, the product details and the reason you are contacting us. For damaged, defective or incorrect items, please also attach photographs where relevant.

We will look into it together with you and our fulfilment partner and work to put things right. Please contact us first rather than assuming that no remedy is available.

How to Return an Item

Please contact us at [email protected] before sending anything back. Include your order number, your name, the product details and your reason for contacting us, so we can confirm how to proceed. Please do not post items back to us before we have confirmed the return with you.

Where a return is legally required or approved by us, items may be returned to:

BYDAZED
Hovslagervegen 36F
2619 Lillehammer
Norway

Unless an item is damaged, defective or incorrect, or unless the law provides otherwise, the cost of return shipping is paid by the customer where legally permitted. Please keep your proof of postage until your return has been received and processed.

Change-of-Mind Returns

Our products are made to order through our fulfilment partner, Gelato. Gelato does not accept ordinary customer returns for made-to-order print-on-demand orders, so returns are not handled automatically through them. Where you have a right to return an item, or where we approve a return, we will arrange this using the return address above. Please always contact us first at [email protected] with your order number.

Your Statutory Rights

The fact that an item is made to order does not automatically remove your right of withdrawal or any other statutory right. Where you have a mandatory right under the law of your country of residence, that right continues to apply. Mandatory consumer protections in your own country are not excluded by anything on this page.

If you believe you have a statutory right of withdrawal or return, please contact us at [email protected] with your order number and we will help you.