BYDAZED

Refund Policy

Last updated: September 4, 2026
Thank you for shopping at BYDAZED. Because all our products are custom-made, print-on-demand items, we have specific policies regarding returns and refunds.

/ 1. No Returns on Made-to-Order Items

1.1 Custom Production

Every BYDAZED product is printed and produced specifically for you after you place your order. Because of this:
  • We do not accept returns or exchanges for change of mind, wrong size, or buyer's remorse
  • All sales are final unless the item is defective, damaged, or incorrect

1.2 Why This Policy Exists

Print-on-demand production means we cannot resell returned items. This policy allows us to:
  • Keep prices fair
  • Reduce waste
  • Maintain our "No Restock" brand philosophy
Please choose your size and color carefully before ordering. Refer to our size charts on each product page.

/ 2. Quality Guarantee and Defective Items

Our fulfillment partner, Gelato, stands behind the quality of every product. If your item arrives with any of the following issues, we will make it right:

2.1 What We Cover

  • Production defects: misprints, incorrect colors, flawed materials, poor print quality
  • Shipping damage: items torn, stained, or crushed during transit
  • Wrong item received: incorrect size, color, or product sent
  • Lost or delayed shipments: packages that do not arrive within a reasonable timeframe

2.2 What We Do Not Cover

  • Buyer's remorse or change of mind
  • Incorrect size or color selected by customer during checkout
  • Normal wear and tear after use
  • Minor color variations due to screen settings or natural printing variations
  • Items damaged after delivery (customer responsibility)

/ 3. How to Report an Issue

3.1 Timeframe

You must report any issues within 30 days of your order date (or within 14 days of delivery if the item has already arrived).

3.2 Contact Us

Email us at: [email protected]
Include the following:
  1. Your order number
  2. Clear description of the issue
  3. Photos showing the defect, damage, or incorrect item (required)
  4. Photo of the shipping label or packaging (if applicable)

3.3 Review Process

We will review your claim within 2-3 business days and respond with next steps. In most cases, we work directly with Gelato to verify the issue and arrange a solution.

/ 4. Resolution Options

If your claim is approved, we will offer one of the following:

4.1 Replacement (Reprint)

We will produce and ship a new, corrected item at no cost to you. This is our standard resolution for production defects or damaged items.

4.2 Full Refund

If a replacement is not possible or if you prefer not to wait for a reprint, we will issue a full refund to your original payment method, including shipping costs.

4.3 Partial Refund

In cases of minor defects that do not significantly affect the product's appearance or usability, we may offer a partial refund as a goodwill gesture (you keep the item).
You do not need to return the defective or damaged item unless we specifically request it.

/ 5. Lost or Undelivered Packages

5.1 Lost in Transit

If tracking shows your package is lost or has not moved for an extended period, contact us. We will:
  • Investigate with the carrier
  • Reship your order at no cost, or
  • Issue a full refund if a replacement is not possible

5.2 Packages Marked as "Delivered" but Not Received

If the carrier marks your package as delivered but you did not receive it:
  1. Check with neighbors, building management, or household members
  2. Verify the shipping address on your order confirmation
  3. Contact us at [email protected] — we will work with you to resolve the issue
While we cannot guarantee a resolution for packages the carrier confirms as delivered, we will investigate and work with Gelato to find a fair solution when possible.

/ 6. Refund Processing

6.1 Timeframe

Approved refunds will be processed within 5-7 business days of approval. Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

6.2 Refund Method

Refunds are issued to the original payment method used at checkout (credit/debit card via Stripe).

6.3 What Is Refunded

  • Defective, damaged, wrong, or lost items: Full order amount including shipping
  • Order canceled before production: Product price only (shipping is non-refundable)

/ 7. Exchanges

We do not offer direct size or color exchanges. If you need a different size or color:
  • If the item you received is defective: Report it following the process above, and we will send a replacement in the correct size/color
  • If the item is not defective: You will need to place a new order (the original order is non-refundable)

/ 8. Cancellations

8.1 Before Production Begins

Orders may be canceled only if production has not yet started (typically within 1-2 hours of placing your order).
To cancel: Email us immediately at [email protected] with your order number.
If we can stop production in time, we will issue a refund for the product price (shipping fees are non-refundable).

8.2 After Production Begins

Once your item enters production, it cannot be canceled or refunded unless it arrives defective, damaged, or incorrect.

/ 9. Norwegian and EU Consumer Rights

9.1 Statutory Rights

If you are located in Norway or the European Economic Area, you have statutory consumer rights under Norwegian and EU law, including:
  • Right to a conforming product (free from defects)
  • Right to repair, replacement, or refund for non-conforming goods
  • Right to a reasonable warranty period (typically 2 years in the EU/Norway for defects that existed at the time of delivery)

9.2 Custom-Made Goods Exception

Under Norwegian and EU consumer law, custom-made or personalized goods are generally excluded from the right of withdrawal (the standard 14-day cooling-off period for distance sales).
Because all BYDAZED products are made-to-order based on your specific choices (size, color), they fall under this exception. However, your right to a conforming product (free from defects) remains fully protected.

9.3 Complaints and Dispute Resolution

If you are a Norwegian or EU consumer and are not satisfied with how we handle your complaint, you may contact:
  • Forbrukerrådet (Norwegian Consumer Council): forbrukerradet.no
  • Forbrukertilsynet (Norwegian Consumer Authority): forbrukertilsynet.no
  • Your local European Consumer Centre: ec.europa.eu/consumers/ecc
You may also use the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr

/ 10. Gelato Quality and Delivery Standards

Our products are fulfilled by Gelato, a global print-on-demand network. Gelato maintains strict quality and delivery standards for all products. For full details on Gelato's quality commitments, visit: www.gelato.com/legal/quality-and-delivery
When you report a quality or delivery issue, we work directly with Gelato to investigate and resolve it according to their quality guarantee.

/ 11. Contact Us

If you have questions about this Refund Policy or need to report an issue, contact us:

BYDAZED

Hovslagervegen
Lillehammer, Norway
Email: [email protected]
Website: bydazed.com
Response Time: We typically respond to all inquiries within 2-3 business days.

/ Summary

  • No returns or exchanges for change of mind or wrong size selected by customer
  • Quality guarantee: Defective, damaged, wrong, or lost items are replaced or refunded
  • Report issues within 30 days of order date (or 14 days of delivery)
  • Resolutions: Replacement (reprint), full refund, or partial refund depending on the issue
  • Cancellations: Only possible within 1-2 hours of ordering (before production starts)
  • Norwegian/EU consumers: Full statutory consumer rights apply; custom-made goods are excluded from the right of withdrawal but not from quality guarantees
  • Gelato quality standards: All products are backed by Gelato's quality and delivery guarantee